Frequently Asked Questions

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Shipping & Delivery

We ship islandwide to Singapore within 5 business days and to Malaysia within 9-15 business days.

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

We currently are unable to support self collection.

Shipping rates can vary depending on your region and are calculated at checkout.

Yes, we offer free shipping for orders above $50.

Typically, pre-ordered teas will be delivered within 9-25 business days. We’ll do everything we can to deliver your cuppa to you as soon as possible! ✨

tea consumption

Pour 100°C water over one teabag and infuse for 6-8 minutes for one cup, remove the tea bag and serve.

As our tea blend ingredients are mild and balanced, they can be consumed 3 to 4 times a week.

It is best to alternate between different blends every few days.

As the ingredients are mild, they are safe for consumption for a breastfeeding mummy.

We recommend The Melancholic Beauty which has soothing and calming ingredients!

It is important to avoid overconsumption of ingredients by limiting consumption to 2 to 3 times a week.

As always, please consult with your physicians if you have any concerns or personal restrictions that you're aware of.

While our ingredients are mild and balanced, we recommend all pregnant ladies to consult a TCM physician prior to consuming any herbal based products!

The ingredients are listed on our website if you would like to discuss this further with the physician.

Each of our tea blends (or recipes) is carefully crafted to create a formula that is both delicious and nourishing! At Qi Cha, we take every taste test seriously, ensuring that each blend not only delights the palate but also provides nourishment. A single tea blend can take a month (sometimes months) to perfect, as we refine the balance of flavors and benefits.

When developing the recipe, we work closely with a TCM physician to verify the blend, referencing traditional Chinese medicine books and ancient recipes. We carefully adjust the weight of each ingredient, drawing from expert guidance and valuable feedback from our beloved Qi-chaers.

All the herbs and ingredients are carefully processed and sifted, undergoing a dehydration and stabilization process to ensure their freshness and quality. We also maintain small production batches to ensure maximum freshness and quality. Every step of the process is meticulously managed, including the use of individually packed sachets to preserve the quality of ingredients. Additionally, we choose non-woven, biodegradable teabags for sustainability, as they not only ensure better infusion but also offer aesthetic benefits, making them visually appealing and enhancing your overall tea experience.

The ingredients are meticulously sourced from trusted suppliers across the globe and reproduced into the final product. We hope that you enjoy our teas as much as we enjoy bringing them to life. Take a moment for you, and have an amazing Qi Cha day!